The Utilities Department is responsible for coordinating, planning and organizing the maintenance of the water, sewer and street departments; working with the Engineering Department and Planning Department and responding to concerns and problems that arise from routine activities of the departments, both public and private.

It is the overall responsibility of the Department to respond as quickly as possible to the needs and concerns of the citizens of New Haven regarding public safety in water, sewer and street issues, as well as to provide an aesthetic and comfortable atmosphere in which to live and raise families.